GoldDust Watches Customer Support Page
Welcome to GoldDust Watches Customer Support! We're here to ensure that your shopping experience with us is smooth, enjoyable, and hassle-free. Whether you have questions about our products, need assistance with your order, or require help with returns or exchanges, our dedicated team is ready to assist you. Below you'll find information on how to contact us and answers to frequently asked questions.
Contact Us:
- Email: [email protected]
Business Hours:
Monday - Friday: 12:00 PM- 15:00 PM (GMT)
Saturday - Sunday: Closed
Frequently Asked Questions:
1. How can I track my order?
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your package.
2. What is your return policy?
- Our return policy allows for returns within 8 days of delivery. Please refer to our Returns Policy page for detailed information on eligibility, procedures, and conditions.
3. Do you offer international shipping?
- Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please contact us for more information or check our Shipping Policy page.
4. How can I contact customer support?
- You can reach our customer support team via email at [email protected] during business hours.
5. Can I cancel or modify my order after it has been placed?
- We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipment.
6. How do I know if a product is in stock?
- Product availability is displayed on each product page. If a product is out of stock or on backorder, it will be indicated on the product page along with an estimated restocking date if available.
7. How do I care for my GoldDust watch?
- We recommend referring to the care instructions provided with your watch. Generally, keeping your watch away from extreme temperatures, and magnetic fields will help maintain its longevity. Regular cleaning with a soft, dry cloth is also recommended. All the watches on this store are waterproof so you don't have to worry about your watch coming in contact with water.
If you have any other questions, concerns, or feedback, please don't hesitate to contact us. We're here to help make your experience with GoldDust Watches exceptional.
Thank you for choosing GoldDust Watches
GoldDust Watches [email protected]
golddustwatches.bigcartel.com