RETURNS POLICY FOR GOLDDUST WATCHES
We understand that sometimes products may not meet your expectations or may arrive damaged or defective. Our goal is to provide you with a hassle-free return process to ensure your satisfaction with every purchase. Please review our returns policy below:
1. Eligibility for Returns:
- Returns are accepted within 8 days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging with all tags intact.
2. Return Procedure:
- Contact our customer support team at [email protected] to initiate the return process.
- Provide your order number, reason for return, and any relevant details or images of the product if it's damaged or defective.
- Our team will review your request and provide you with a return authorization and shipping instructions, as well as addresses, etc.
3. Return Shipping:
- Customers are responsible for the return shipping costs unless the item received is damaged, defective, or incorrect.
- We recommend using a trackable shipping service and insuring the package for its full value to prevent any loss during transit.
4. Inspection and Refund:
- Once we receive the returned item, our quality control team will inspect it to ensure it meets the return eligibility criteria.
- If the return is approved, we will initiate a refund to your original payment method within 3 business days. Please note that the time it takes for the refund to appear on your account may vary depending on your financial institution.
5. Exchanges:
- Unfortunately, we do not offer direct exchanges for items. If you wish to exchange a product, you will need to return the original item for a refund and place a new order for the desired item.
6. Restocking Fee:
- A restocking fee may apply for returns of non-defective items. The fee will be deducted from the refund amount and will depend on the condition of the returned product.
7. Damaged or Defective Items:
- If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs incurred by the customer.
8. Non-Returnable Items:
- Some items may not be eligible for return due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable on the product page.
9. International Returns:
- International customers are responsible for all return shipping costs, customs duties, taxes, or other fees associated with returning the item.
10. Policy Updates:
- We reserve the right to update or modify our returns policy at any time. Any changes will be communicated to customers via our website or email.
By making a purchase on our website, you agree to abide by the terms and conditions outlined in this returns policy. If you have any questions or concerns, please don't hesitate to contact our customer support team for assistance.
GoldDust Watches
[email protected]
golddustwatches.bigcartel.com